ServiceNow Certified Implementation Specialist - Customer Service Management Exam Exam Questions Pdf & CIS-CSM Test Training Demo & ServiceNow Certified Implementation Specialist - Customer Service Management Exam Test Online Engine

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To earn the ServiceNow CIS-CSM certification, candidates must pass a rigorous 60-question multiple-choice exam within 90 minutes. CIS-CSM exam is designed to test the candidate's knowledge of customer service management processes, including incident management, problem management, change management, and request fulfillment. CIS-CSM exam also covers topics such as customer service automation, including chatbots and virtual agents, and customer service performance management, including metrics and reporting.

The ServiceNow CIS-CSM exam covers a range of topics, including Customer Service Management architecture, configuration, integrations, and reporting. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification validates the knowledge of the candidate in the areas of Incident Management, Problem Management, Change Management, Service Level Management, and Knowledge Management.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q133-Q138):

NEW QUESTION # 133
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. False
B. True

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/ customer-service-management/task/view-csm-executive-dashboard.html

NEW QUESTION # 134
Which of the following is a condition for matching rules?

A. Agent domain
B. Switching
C. Assignment
D. Specific case attributes

Answer: C

NEW QUESTION # 135
Entitlements specify the level of service provided to customers.

A. False
B. True

Answer: B

NEW QUESTION # 136
What module is used to create Case Record Producers?

A. Maintain Records
B. Edit Records
C. Record Producers
D. Case Record Producers

Answer: C

NEW QUESTION # 137
In the Customer Service Management space what defines the term asset?

A. A resource that allows a business service
B. A specific product instance supported for a customer
C. A product that a company supports
D. A physical item

Answer: B

NEW QUESTION # 138
......

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